ServiceStreamline Service Operations and Customer Engagements with Customizable FeaturesEliminate paperwork, improve customer relationship management and provide great service to improve productivity and profitability.

Features

Online Call Registration and Call Assignment

Registration of equipment installation, along with auto generated Call ID and Call Assignment for streamlining the customer management process.

Easily Navigable Customized Dashboard for Service Team

Compact and customizable dashboards with fields like Customer Name, Serial Number, Problem Areas and Pending Calls to ensure flawless after sales service.

Customizable Approval Hierarchy for Effective Service Monitoring

Customizable tracking of service engineers through Final Call Tracking and Call Closure features, to secure effective customer management.

Serial Number Verification of Equipment

Verification of equipment during installation by authenticating the serial number entered in the Purchase Order, to ensure hassle free call registration and servicing.

Easily Obtain Service History for Installed Equipment

The complete service history of installed equipment can be obtained very easily, using the serial number.

Multi-perspective call reports to target problem areas in the service pipeline

Exhaustive call reports from multiple business perspectives so that bottleneck situations can be avoided.