Online Call Registration and Call Assignment
Registration of equipment installation, along with auto generated Call ID and Call Assignment for streamlining the customer management process.
Easily Navigable Customized Dashboard for Service Team
Compact and customizable dashboards with fields like Customer Name, Serial Number, Problem Areas and Pending Calls to ensure flawless after sales service.
Customizable Approval Hierarchy for Effective Service Monitoring
Customizable tracking of service engineers through Final Call Tracking and Call Closure features, to secure effective customer management.
Serial Number Verification of Equipment
Verification of equipment during installation by authenticating the serial number entered in the Purchase Order, to ensure hassle free call registration and servicing.
Easily Obtain Service History for Installed Equipment
The complete service history of installed equipment can be obtained very easily, using the serial number.
Multi-perspective call reports to target problem areas in the service pipeline
Exhaustive call reports from multiple business perspectives so that bottleneck situations can be avoided.